We have helped leading players in the insurance industry implement advanced sales support solutions and intelligent claims management solutions that help case workers and customers handling complex case processes.
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By using simple and well proven methods from sales configuration and mass customization your sales personnel and customers can assemble customized products from predefined standard components. This is a very efficient means to obtain a significant and lasting effect on both bottom line and customer satisfaction.
One of the insurance companies we have worked with estimate that they have moved from a situation where 80-90% of their policies for large commercial clients were customized policies to a situation where the customized policies account for less than 10%. The remaining policies are now mass customized - ie. the policies are assembled using standardized and predefined components.
Think about what this has done to their costs – and their customers believe that they now have even more freedom in putting together tailor made insurance policies matching their specific situation and requirements.
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